by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.
the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
by clicking on the zoomed-in page.
by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
this publication and page.
displays a table of sections with thumbnails and descriptions.
displays thumbnails of every page in the issue. Click on a page to jump.
allows you to browse through every available issue.
GCN : November and December 2014
GAMIFICATION DRIVING CITIZEN ENGAGEMENT The words "government" and "game" don t often go together -- at least not in a positive way. But officials in Hawaii are adding gaming- based features to the state s web services to drive citizen engagement. "A typical reaction was, I m sorry, gamification in government? Those two words -- don t juxtapose them," Sanjeev "Sonny" Bhagowalia, Hawaii s former chief information officer and current CIO of the federal Department of Trea- sury, said of state workers response to the idea. "Sometimes we are kind of a no-fun zone or no-thrills zone, so to speak." Hawaii is the first state to apply gam- ing components to its web services and the response has been encouraging so far. About 400,000 users are registered on the site already, and overall adoption of online services is up as much as 20 percent, according to an article on Trans- form Hawaii Government. The idea came from Russell Cast- agnaro, general manager of Hawaii. gov, the state s e-government portal, and the Hawaii Information Consortium (HIC), a subsidiary of e-gov company NIC. Inspired by the book "For the Win: How Game Thinking Can Revolution- ize Your Business," he took three main gaming elements -- badges, leader- boards and points -- and tweaked them to entice more users to state websites via my.hawaii.gov, launched in April as a one-stop shop for citizens government needs and services. For instance, badges are issued to let users see how much time or paper they saved or how many miles they avoided by conducting government transactions online. A community board, rather than a leaderboard, lets them also see aggre- gate savings of all users. Effective cross-promotion of govern- ment services online was a major ob- jective of the project -- and a challenge. Some services have 75 percent adoption, while others only 5 percent, Castagnaro said, even though the same people are using the services. To change that, he paired services, "so that when people ap- ply online for a professional or vocation- al license, they can also see other ser- vices related to their business, and that drove up adoption," according to the Transform Hawaii Government article. To facilitate widespread use, my.hawaii.gov provides a single sign-on access so that someone who needs to file a birth certificate can also reserve a campground or check procurements with the same user name and password. "All of our applications share common credentials and permissions," Castagna- ro said. "The missing element to all that was, What s an easy way to share that Hawaii is the rst state to apply gaming tech to its web services, and overall adoption of online services are up as much as 20 percent Hawaii wins with web services gami cation BY STEPHANIE KANOWITZ 26 GCN NOVEMBER/DECEMBER 2014 • GCN.COM The National Geospatial-Intelligence Agency recently released open- source gami cation software to GitHub, the collaborative software development environment. The gami cation-server software tracks gami cation elements (badges, points, tags) for work pages or apps and provides a framework for providing awards/points to users or teams. NGA's gami cation software also provides a customizable web interface for displaying badges and a con gurable rules engine that translates actions performed by users into awards, said Ray Bauer, an NGA information technology innovation lead. The software is designed so that other sites can send in "signals" that are parsed through a rules engine and generate points and badges. Also, other sites and apps can pull in JSON to list badges that a user has. NGA o ers gami cation sofware to open source community