by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.
the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
by clicking on the zoomed-in page.
by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
this publication and page.
displays a table of sections with thumbnails and descriptions.
displays thumbnails of every page in the issue. Click on a page to jump.
allows you to browse through every available issue.
GCN : February 2015
and Authorization Management (FedRAMP) program, as well as the International Organization for Standardization (ISO) and the relevant provisions of the International Traffic in Arms Regulation (ITAR). From a planning perspective, Oracle makes it easier for customers to migrate to the cloud via its Customer 2 Cloud program, which enables Oracle customers to convert on-premise licenses to cloud subscriptions. This program also sends experts into the organization to help evaluate what solutions should move and includes a discussion about costs, benefits and risks to help the customer make the best decision possible. “Oracle executives recognize that it is important to help agencies feel confident about immediate decisions, understand the steps toward a successful transition and start thinking about possibilities for future services,” says Mark Johnson, the company’s director of Big Data and Government Cloud. In the end, the company’s holistic approach to cloud technology, as well as its deep understanding of an agency’s needs, help set the Oracle Government Cloud apart. ExEcutivE insights: thE complEtE cloud SPONSORED CONTENT More than 200 public sector institutions in North America and the United Kingdom are taking advantage of cloud services—and Oracle’s Government Cloud in particular—to improve services, reduce costs and provide the performance, security and scalability that aren’ t simply nice to have but required in today’s competitive environment. Here are a few examples: City of Chicago CHAllEnGE Review more than 200,000 annual applications for open, city-government positions while adhering to strict hiring regulations and union protocols. SOluTIOn Implemented Oracle HCM Cloud Service to better manage a massive volume of resume submissions—as many as 30,000 for a single position—and ensure that the city considers the best qualified candidates. Created an objective, auditable process around the development of referral lists and bid lists using the Oracle HCM Cloud. Ranked top-tier candidates automatically, based on self-reported qualifications, reducing the number of candidates recruiters must manually screen by an average of 90 percent. Reduced average time to fill a position from one year to 90 days and created a cost savings of several million dollars annually, thanks to the Oracle HCM Cloud Service. Illinois Department of Revenue CHAllEnGE Implement a centralized, cloud-based, customer management system to improve customer-service performance and response quality to address ever-increasing inbound e-mail and call volumes. SOluTIOn Implemented Oracle Service Cloud to rapidly deliver consistent answers to questions from the public across all channels—enabling taxpayers to get the answers they need to file accurate returns and allowing IDOR to reduce its workload. Provided IDOR with a central repository where it can quickly and easily update or modify important tax information when issues arise or policies change, without assistance from internal IT resources. Utilized taxpayers’ day-to-day questions to help IDOR build more than 500 question-and-answer pairs, enabling the organization to tightly align its online information and the needs of citizens, and making it easy for site visitors to identify specific tax-related topics. Automatically maintained a top-20 question list on the website, ensuring a significant percentage of site visitors can find their answers with a single click. united States Air Force CHAllEnGE Maintain high-quality Air Force personnel services despite mandated resource reductions and replace legacy case- and knowledge-management systems with a more streamlined and efficient solution. SOluTIOn Moved many personnel programs to a new web-based, knowledge-management service, based on Oracle Service Cloud technology, helping to streamline operations. Increased monthly use of the tool to approximately 1 million hits. Enabled TFSC administrators and call-center agents to access record systems through the agent console, providing access to past cases and enabling agents to attain a holistic view of each customer’s complete personnel record, including pertinent dates for evaluations, promotions, and moves. Modern Cloud, Modern Government: Real-World Success Stories