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GCN : March 2015
MOBILE APP MANAGEMENT Alittle over a year ago, Indiana’s Of- fice of Technology (IOT) adopted MobileIron’s mobile device man- agement software to administer and secure its network of 2,500 iPhones. Since then the state has streamlined citizen access to state services and seen subscriptions to its home-grown apps store skyrocket. MobileIron allows state IT staff to de- tect rooted and jail broken phones, to en- force security policies and to wipe lost or stolen devices. The MobileIron ser ver also provides access to email, calendaring and contacts for its mobile staff. Now the IOT is moving to the second and third stages of its mobility strategy: First, it is implementing a just-approved BYOD policy that will support an expected 3,500 Android, Windows and iOS devices. Second, IOT is rapidly developing and de- ploying its own mobile apps for both agen- cy staff and for Indiana residents. Already, according to Bob Clarke, man- ager of the IOT’s application development group, the team has deployed five apps, including: • IN.gov, an app that gives Indiana resi- dents access to state resources that lets them search job postings, receive alerts for job openings, check employee directories and find maps of state facilities. • DamagWise, an application for the state’s Department of Transportation that field inspectors use to track, photograph and document accidents involving state property. The reports are transmitted to insurance companies, including quotes for damage repair, for rapid payment. • A travel advisory app that allows resi- dents to receive warnings and advisories about travel conditions around the state. • An app that system administrators use to monitor ser vers and to troubleshoot IT problems. • An app that interfaces with IOT’s help desk ticketing system. According to Clarke, since the IN.gov app was posted to the apps store last year it has been installed over 8,000 times and it has been launched 42,690 times. The travel ad- visory app, which was released only a month ago, has been installed over 41,000 times and launched approximately 340,000 times. In addition, since IOT is using Mo- bileIron’s Apps@Work storefront, the team no longer has to go through the ex- tensive hurdles involved in getting apps into the Apple app store. “ We brought MobileIron in because we wanted to be able to push internally devel- oped applications, line of business apps, productivity apps to devices without going through that process of vetting through the Apple iOS App Store,” said Clarke. Apps@Work also gives the state control over how its apps are deployed. Adminis- trators can select which applications are available to which users, as well as track app downloads and launches. The IOT team has also developed an app for the Department of Natural Resourc- es. “It will be DNR’s public interface to all their fishing, hunting, state parks and camping resources,” said Clarke. “It has a help feature where you can report poach- ers and identify fish species. It will tell you where you can fish for particular species or where you can fish in general.” The team is also working on an app to help the state Department of Education in its efforts to reach out to families of mi- grant workers who qualify for medical and educational services. “My department is only two years old,” noted Clarke. “We are so busy and I love it.” According to Dewand Neely, director of End User and Support Services, the state is also serious about training developers for other agencies to further the use of mobile apps. “We just had a training class where we trained about 18 of the internal state developers so that they can start writing apps for their agencies,” said Neely. • Access to public information has been streamlined, and downloads to the state’s app store have boomed Indiana ramps up mobile apps for gov BY PATRICK MARSHALL 32 GCN MARCH 2015 • GCN.COM 2,500 iPhones secured by IOT adopting MobileIron’s mobile device management software 8,000/42,690 times the IN.gov app has been installed and launched, respectively 41,000/340,000 times the travel advisory app has been installed and launched, respectively IOT’s mobile initiative by the numbers 0315gcn_032.indd 32 3/2/15 12:09 PM