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GCN : July 2015
BY STEPHANIE KANOWITZ INDUSTRY INSIGHT GCN JULY 2015 • GCN.COM 3 FEATURES 18 Mission-driven data visualization Thanks to the twin pushes for open data and increased transparency, agencies at all levels of government are making data visualization an integral tool for critical missions BY GCN STAFF 24 The fight against health care fraud Government and industry are developing increasingly sophisticated tools to see beyond the smoke screen of fraudulent claims for medical payments BY PAUL Mc CLOSKEY CASE STUDIES 29 Consolidated 311 boosts efficiency, savings A new system in Tulsa, Okla., consolidates customer services across 15 city departments to help resolve calls faster BY STEPHANIE KANOWITZ 31 States at odds with feds on data breach proposals Pending legislation would enforce a definition of personal information that is narrower than what many states use BY SARAH BREITENBACH GCN (ISSN 0738-4300) is published 11 times a year, monthly except Dec by 1105 Media, Inc. , 9201 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998 , and at additional mailing offices. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates payable in U.S . funds for non- qualified subscribers are: U.S. $125.00, International $165.00. Subscription inquiries, back issue requests, and address changes: Mail to: GCN, P.O. Box 2166, Skokie, IL 60076-7866, call (866) 293-3194, outside U.S. (847) 763-9560; fax (847) 763- 9564 or email GCNmag@1105service.com. POSTMASTER: Send address changes to GCN, P.O. Box 2166, Skokie, IL 60076-7866. Canada Publications Mail Agreement No: 40612608. Return Undeliverable Canadian Addresses to Circulation Dept. or XPO Returns: P.O . Box 201, Richmond Hill, ON L4B 4R5, Canada. INSIDE INSIDE BRIEFING 6 NIST explores new tech for tattoo recognition 7 FEMA’s visualization tool for disaster data, and a shark-spotting drone 8 Veterans to get virtual rehab, and 5 trends that will shape government IT 9 Editor’s Note: Show and tell 10 A decoder ring for GSA per diems COMMENTARY 11 CYBEREYE What’s worse: Living with legacy systems or replacing them? 12 EMERGING TECH Mapsense aims to tame location data streams 14 INDUSTRY INSIGHT What your agency can learn from the CDM rollout at DHS 15 INDUSTRY INSIGHT 4 characteristics of cyber weapons 16 INDUSTRY INSIGHT Inconsistent cloud terminology muddies the waters WISH LIST 34 Tec h that we hope hits the public sector 0715gcn_003.indd 3 7/1/15 1:40 PM