by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.
the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
by clicking on the zoomed-in page.
by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
this publication and page.
displays a table of sections with thumbnails and descriptions.
displays thumbnails of every page in the issue. Click on a page to jump.
allows you to browse through every available issue.
GCN : June and July 2016
for example, does more than 100 continuous su rveys each year by phone, online, mail and interviews. It also solicits feedback via satisfaction sur veys, webina rs, social media and call centers. “We want to make sure the information was repeatable, significant, and that we had the right information,” said Lisa Wolfisch, Deputy Director for the Center for New Media and Promotion at the U.S . Census Bureau, who spoke at the Citizen Engagement Summit. “Technology isn’t always the problem —it’s how we listen to our customers.” The 18F’s Snow, who will serve as deputy commissioner of TTS, also acknowledged similar cultural changes ahead. “Cultural change happens when we trust in methodologies that work , when we reduce anxiety about the new and unknown, and when we serve up example after example that signal that this way is better, cheaper, faster, less r isky,” he said. “T hat’s how we spur adoption and ultimately tra nsformation.” THE CITIZEN ENGAGEMENT TOOLKIT DIGITAL DESIGN Digital services must be designed with the user in mind—which is to say, the design must be dynamic, tailored to the requirements of ever y touchpoint and ever y platform, and continually optimized. DIGITAL ENGAGEMENT PLATFORM Many agencies have had the experience of developing new digital services only to struggle to reach the intended audience. The solution is a digital engagement platform that keeps you connected with your constituents and drives traffic to your resources. CIVIC TECH In developing digital services, it is essential to align the public-facing ser vices with the core internal processes that support them. The digital services toolkit should include workflow automation, application programming interfaces and related tools. CUSTOMER RELATIONSHIP MANAGEMENT One reason to adopt a rigorous customer relationship discipline is that it will improve an agency’s reputation with the public. Another reason is that it can improve the efficiency and productivity of employees, freeing up resources to suppor t the larger mission. CONTENT SHARING Information is the life stream of every government agency. To work effectively and collaboratively, employees need the ability to share content quickly and securely, no matter where they are or what platform they are using. Without that ability, innovation is a non-starter. BLENDED COLLABORATION In some cases, employees prefer asynchronous collaboration, so they can interact as time allows, while at other times they prefer a direct, synchronous approach. The best collaboration toolkit includes both options. S-15 SPONSORED CONTENT
August and September 2016