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the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
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by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
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displays a table of sections with thumbnails and descriptions.
displays thumbnails of every page in the issue. Click on a page to jump.
allows you to browse through every available issue.
GCN : June and July 2016
S-20 SPONSORED CONTENT SERVING THE CITIZEN T HERE’S NO DOUBT technology is having a tremendous impact on how government agencies engage with their citizens. A n emboldened level of citizen expectation for strea mli ned service delivery and transparency has pushed local governments to explore innovative solutions to keep up with residents’ demands. Innovators such as A ma zon, Facebook and Uber have dramatically shaped how consumers and citizens expect to be served—from t racking de- liveries and requests to offeri ng speedy service and timely product feedback. Government leaders a re now turni ng to technological developments to offer a similar seamless experience, and it’s changing the landscape of citizen satisfaction and interaction. Delivering New Value for Citizens While streamlining processes and efficiencies is not a new pursuit, there is a distinct shift occurring with agencies, pushing the possibilities of technology to help them become truly connected with their communities. This has far-reaching impacts on both business and personal lives. The demand is growing to deploy technologies that improve int ra- office processes, as well as apps and software that create direct lines of communication between governments and citizens . Not surprisingly, this deeper, more comprehensive civic engagement is becoming the new reality, and inc reasingly expected by citizens throughout the country. Becoming Proactive and Predictive Technology and solution providers are working with government agencies to deliver solutions that put information a nd access directly into citizens’ hands, when and where they want it, and even before they know they need it. To fully achieve this, governments are embarki ng on a multi-year push to modernize their IT infra- structure. The year 2015 saw dramatic shifts in governments’ willingness to implement cloud technology, which is not only delivering budget cost savings, but is also helping agencies move faster and with greater flexibility. Citizen -facing software , apps and ser vices are connecting residents, tourists and businesses directly to government ser vices, and fosteri ng greater community engagement and satisfaction in the process. The adoption of mobile 311 apps, online portals and easy online access to civic data are all ways government agencies are demonstrat- ing their commitment to innovation and ser vice delivery in a modern and efficient way. Working Together Consolidating government services is emerging across the country as a means to provide services more efficiently and improve the quality and type of services individual agencies might not be able to offer on their own. Collaboration helps public agencies move away from a traditional IT approach and increasingly make use of shared services offered by a common —and usually cloud- based—platform. T his is a trend poised for growth. In fact, according to a report by PwC, the potential value of the shari ng or collaborative economy will total $335 billion by 2025. For many cities, embracing innovation has become the cr itical differentiator i n being able to not only attract residents and businesses, but also continue to deliver ongoing value and provide rea- sons for those residents to stay. The technological tools to more effectively serve citizens are here— and with them, the ability to thrive as connected, innovative and efficient government agencies. Maur y Blackman is the President and CEO of Accela. MAURY BLACKMAN PRESIDENT AND CEO, ACCELA HOW GOVERNMENTS USE TECHNOLOGY TO BETTER SERVE CITIZENS Government agencies could learn a thing or two from private enterprise about streamlining service delivery. For more information, visit www.accela.com or call (888) 722–2352 APlatform Approach to Engagement In today’s connected world, citizens want to engage with your agency the same way they’d buy a product, track a package or read a restaurant review: online or on a mobile device, where and when it’s convenient for them. We believe democracy thrives when government works directly with citizens. From reporting a pothole and filing permits to oopening a business or making City Council agendas available online, the Accela Civic Platform is the trusted foundation for creating a two-way dialogue between your agency and your constituents. Together, we can build better communities and a better democracy. Learn how Baltimore County is embracing a platform approach to engagement in order to do more with less: Carahsoft.com/innovation-Accela
August and September 2016