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GCN : October 2012
EDITOR'S DESK BY PAUL MCCLOSKEY GCN OCTOBER 2012 • GCN.COM 5 www.gcn.com Volume 31 Issue 10 GCN (ISSN 0738-4300) is published monthly by 1105 Media, Inc., 9201 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998, and at additional mailing of ces. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates payable in U.S. funds for non-quali ed subscribers are: U.S. $125.00, International $165.00. Subscription inquiries, back issue requests, and address changes: Mail to: GCN, P.O. Box 2166, Skokie, IL 60076-7866, call (866) 293-3194, outside U.S. (847) 763-9560; fax (847) 763-9564 or email GCNmag@1105service.com. POSTMASTER: Send address changes to GCN, P.O. Box 2166, Skokie, IL 60076-7866. Canada Publications Mail Agree- ment No: 40612608. Return Undeliverable Canadian Addresses to Circulation Dept. or XPO Returns: P.O. Box 201, Richmond Hill, ON L4B 4R5, Canada. TURNING POINTS EDITORIAL STAFF EDITOR-IN-CHIEF PAUL McCLOSKEY MANAGING EDITOR KEVIN McCANEY EDITORS/WRITERS MANAGING EDITOR ONLINE SUSAN MILLER MANAGING EDITOR PRINT DAVID HUBLER MANAGING EDITOR HEATHER SOCIAL MEDIA KULDELL SENIOR EDITOR RUTRELL YASIN GCN LAB DIRECTOR JOHN BREEDEN II SENIOR WRITER WILLIAM JACKSON STAFF WRITERS GREG CROWE CONTRIBUTING WRITERS MICHAEL DACONTA, KATHLEEN HICKEY, PATRICK MARSHALL, SHAWN MCCARTHY, EDITORIAL/ONLINE PRODUCTION CREATIVE DIRECTOR JEFF LANGKAU ASSISTANT DRAGUTIN CVIJANOVIC ART DIRECTOR SENIOR WEB BISWARUP DESIGNERS BHATTACHARJEE MARTIN PEACE DIGITAL MEDIA WILLIAM WINTON PRODUCT MANAGER PRESIDENT & CHIEFANNE A. ARMSTRONG CONTENT OFFICER CHIEF OPERATING ABRAHAM M. LANGER OFFICER SENIOR VICE PRESIDENT JENNIFER WEISS & GROUP PUBLISHER VICE PRESIDENT, CARMEL McDONAGH MARKETING PRESIDENT & CHIEF NEAL VITALE EXECUTIVE OFFICER SENIOR VICE RICHARD VITALE PRESIDENT & CHIEF FINANCIAL OFFICER EXECUTIVE MICHAEL J. VALENTI VICE PRESIDENT VICE PRESIDENT, CHRISTOPHER M. COATE FINANCE & ADMINISTRATION VICE PRESIDENT, ERIK A. LINDGREN INFORMATION TECHNOLOGY & APPLICATION DEVELOPMENT VICE PRESIDENT, DAVID F. MYERS EVENT OPERATIONS CHAIRMAN OF JEFFREY S. KLEIN THE BOARD This month marks a significant turning point for GCN, as we unveil a redesign of our print and online platforms that reflects a sharpened focus on the changing technology, tools and tactics used in public-sector IT. In doing so, we want to zero in on what matters most on a practi- cal basis to agency IT managers, whose jobs involve devising the technology systems and applica- tions needed to make public- sector programs more productive and a better value for taxpayers. We will cover the technol- ogy challenges of those who are charged day in and day out with evaluating requirements handed down from policymakers, identifying and sourcing the best available products and services, and integrating them into agency systems. We will analyze public-sector e orts in technology fields such as cloud computing, big data, cybersecurity and mobile comput- ing, and provide case narratives of how agencies faced crucial deci- sion points and what technologies and tactics they used. Our editorial mix will include explanatory pieces, analyses of IT data trends and commentaries, including blogs on the mobile tech front, cybersecurity tactics and emerging technologies for public- sector IT shops. You will find examples of our new approach online and in the current print edition of GCN. In our lead story this month, we detail features of Microsoft s upcoming Windows 8 operating system that will be most critical to public-sector organizations. Else- where, we show how the city of Minneapolis IT managers solved a problem that sooner or later will confront most cities: how to avoid overwhelming civic call centers with mobile phone calls. Few projects or IT teams better represent GCN s focus than the winners of this year s GCN Awards, whose profiles we feature this month. The 2012 winning proj- ects show how govern- ment agencies are using keystone technologies like mobile and cloud to fi- nally crack some of government s most historically intractable IT problems. In one example, a team from Arlington National Cemetery turned around a paper-based recordkeeping disaster using best business practices and mobile technology. In another, the Marine Corps modernized its tactical supply chain using cloud computing. There are many more featured this month. By focusing on the tech- nologies used in these and other public-sector projects, we hope to provide our readers a source of practical analysis and exper- tise tailored to the often unique requirements of public sector IT. It s a story that involves some of the most compelling technology challenges of our times -- and one we look forward to telling. • This page has been enriched with Layar and contains digital content that you can view using your smart phone. HOW IT WORKS: Step 1. Download the free Layar app for iPhone or Android from get.Layar.com. Step 2. Open the Layar app, hold the phone above the page and tap to scan. Step 3. Hold your phone above the page and click on the video to view. HOW TO REACH THE STAFF You can reach staff members of 1105 Government Information Group. A list of staff members can be found online at www.gcn. com. Go to Contact GCN andclick on GCN Editors, Writers, Staff and Beats. Staff members of the 1105 Government Information Group can also be reached by e-mail, phone, fax or mail.E- MAIL: To e-mail staff members, please use the naming convention of rst initial followed by their last name @1105govinfo.com. So John Smith would be firstname.lastname@example.org. PHONE OR FAX: The switchboard is open weekdays 8:30 a.m. to 5:30 p.m. Eastern time. After 5:30 p.m. you will be directed to individual extensions. VIENNA OFFICE: (703) 876-5100; Fax (703) 876-5059. 8609 Westwood Center Drive, Suite 500, Vienna, VA 22182-2215. CORPORATE OFFICE: (weekdays, 8:30 a.m. -- 5:30 p.m. PT) Telephone 818-814-5200; Fax 818-734-1522 9201 Oakdale Avenue, Suite 101, Chatsworth, CA 91311 EDITORIAL INQUIRIES: Go to gcn.com/pressroom REPRINTS: For all editorial and advertising reprints of 100 copies or more,and digital (Web-based) reprints, contact PARS International, Phone (212) 221-9195, E-mail: 1105reprints@ parsintl.com/QuickQuote.asp