by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.
the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
by clicking on the zoomed-in page.
by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
this publication and page.
displays a table of sections with thumbnails and descriptions.
displays thumbnails of every page in the issue. Click on a page to jump.
allows you to browse through every available issue.
GCN : October 2012
22 GCN OCTOBER 2012 • GCN.COM bile device as well as GPS coordinates if available and prompts the user for basic information about the problem being reported. The data is sent to the cloud, where the Open311 software queries the user for additional information needed to route the report. The cloud software is integrated with the city's 311 back end so that the report can be sent to the proper department and crews with the proper priority without going through the call center. Users also get a tracking number so they can follow the resolution of the problem, and lists of problems reported through Open311 can be accessed online so that citizens can follow the reports and their city's responses. Minneapolis wanted to take advantage of this capability when bringing mobile devices into its 311 system, 311 Director Stickney said. "We wanted to make sure whatever we did was compatible with Open311." Rather than use a generic app that could be adopted by any city, Minneapolis went to SeeClickFix in January to develop an app that could evolve to meet the city's specific needs. "It took some effort to find it and make it work the way we wanted it too," Stickney said. "It was a learning ex- perience for everybody, but it worked out well." The app was delivered on time and on budget for launching in July. The current app is not a finished prod- uct and is expected to evolve. It currently addresses 10 types of common problems, and additional categories are expected to be added by winter to address seasonal problems such as snow and ice on roads and sidewalks. Future developments will depend on demand, Stickney said. "We are open to how the customers say they want to use this." Minneapolis is not the first city to use Open311. San Francisco and Washing- ton, D.C., were among the earliest adopt- ers, releasing APIs to developers in 2010. Washington announced the release of a SeeClickFix app in 2011, and a handful of tools are available for San Francisco, including several different apps for An- droid, Blackberry and iPhones, Facebook and the HeyGov! Web portal. • "The use of smart devices seems to be almost doubling on an annual basis; as we see our customers shifting channels, we wanted to open up for more mobility." --- MINNEAPOLIS 311 DIRECTOR DON STICKNEY C Con erg ng Conn gg SPECIAL REPORT TOPICS INCLUDE IP convergence is a must for future communications Voice is still the core of converged communications The cloud will play a big part A focus on security is essential to convergence DOD plans base the future on IP convergence FCW.com/ConvergingComm TO LEARN MORE, VISIT SPONSORED BY Level 3 Communications SCAN THIS QR CODE with your smartphone for the full research report. CLOUD CASE STUDY