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GCN : October 2012
GCN OCTOBER 2012 • GCN.COM 49 Fire and Rescue Department working with the Information Technologies Division developed JaxReady, a hybrid mobile ap- plication with built-in Senecha Touch 2 and PhoneGap for iOS and Android. The new app is assisting the city call center man- age its normal 1500 calls a day during non-emergencies and as many as three times that number during emergencies. In addition the immediate information arms citizens with relevant information and needed guidance while giv- ing EPD personnel more time to focus on the most immediate of emergencies. LAND USE BIG DATA INITIATIVE FAIRFAX COUNTY, VIRGINIA To address the challenge of county land-use directives and to make land-use data easily acces- sible to the public and of cials, the Department of Public Works and Environmental Services and the Department of Information Technology in only three months converted all mainframe data, tested it and retired a 30-year- old mainframe system ahead of schedule. Fairfax's "Big Data" initiative focused on consolidat- ing land-use data from numerous systems by building an app on MarkLogic software that would ef ciently manage complex data. The county thus transformed an outdated, inef cient structure of disparate systems into a single repository where constituents and county executives can quickly ac- cess vital land-use data including total cost of development and compliance with county codes. MISSISSIPPI ASSET MAP WEBSITE MISSISSIPPI DEVELOPMENT AUTHORITY Because many communities were not recognizing the potential bene ts of promoting their local assets, the Mississippi Develop- ment Authority created the Asset Development Division to call attention to those bene ts. In turn it developed a community asset- focused application foundation, the Mississippi Asset Map (MAP), with expandable functionality and the ability to include new program areas as data sources become available. The MAP website uses the state's GIS application archi- tecture as well as services and applications of the Economic and Social Research Institute (ESRI). Mapping services are provided by state data center and ESR servers. The website expands the data available to individuals and businesses by providing direct ac- cess to information such as local tax records, business data bases, and local quality of life bene ts. PROJECT MANAGEMENT ACCOUNTABILITY SYSTEM U.S. DEPARTMENT OF VETERAN AFFAIRS VA of cials, who recognized the need for internal controls to man- age an estimated $3 billion ap- propriation, were struggling with IT project development and delivery delays. Only about 30 percent of IT projects were delivered on time. The Of ce of Information Technol- ogy in 2009 began devising plans to develop the Project Manage- ment Accountability System, a ro- bust data collection, reporting and monitoring IT system supported by a set of standard enterprise management processes and tools. Since its inception, PMAS has improved on-time project de- livery to 89 percent, saved some $200 million by halting troubled projects, and expanded access to key information for VA, veterans and taxpayers. SDFUSION SAN DIEGO SHERIFF'S DEPARTMENT The third largest local law en- forcement agency in California had maintained numerous data bases, each of which contained different information for conduct- ing investigations and required separate log-ons and manual work to develop analyses and connections. Of cially launched in January 2012, SDFusion, which consists of Microsoft BizTalk Server 2010 integrated with VisionWare Multivue and LexisNexis Accurint, now provides law enforcement of cials a single portal and interface for about a dozen databases from which law enforcement of cers instantly can access through a variety of mobile devices public record information on individuals, local crime issues, DMV records, restraining orders and other needed data. SELF-SERVICE ENTITY STATUS LETTER PROJECT CALIFORNIA FRANCHISE TAX BOARD The state Franchise Tax Board recognized the need to provide requesters with a free, self-service way to obtain business Entity Status letters, of cial documents stating whether or not the busi- ness is in good standing with the board. Under the old system most such documents were provided by the FTB's eld of ces after the requester paid a $20 fee and awaited completion of the letter. The of ces were processing some 10,000 requests annually and the workload was growing. A team of business users, technology staff and security specialists unveiled a web application and service developed in .NET (C#) and sup- ported on Internet Information Services 7.0 with the connect- ing service written in Java. The nished product was unveiled in February 2012. Since then, more than 20,000 requesters have used the app and received Entity Status letters at no cost. Field of ce requests have dropped to near zero, freeing staff to attend to other customer needs. YOUNIVERSAL ARKANSAS FINANCIAL AID SYSTEM ARKANSAS DEPARTMENT OF HIGHER EDUCATION To help state secondary students determine their scholarship eligibil- ity and streamline their applica- tion process, the YOUniversal Arkansas Financial Aid System consolidates 21 programs from various governmental agencies into one uni ed database. A mobile version of the site also was created as apps in the iTunes, An- droid and Windows 7 app stores. Text4Help allows users to receive real-time assistance via text mes- sages on their mobile phone. High school counselors use the site to help students with their applica- tion process; the Department of Higher Education uses it to collate and evaluate the applications and make awards; and the state nance of ce coordinates the electronic payment of scholarship funds. To date the system has enrolled more than 88,000 users who've submitted almost 200,000 scholarship applications. •