by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.
the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
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by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
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GCN : April 2013
[the index] optional art here, if available Inside Departments 8 CLOUD Million-message mailboxes vex EPA's move to the cloud. 9 EMERGING TECH Sandia Lab boasts the largest fiber optic LAN. 10 CYBERSECURITY How to secure mobile comm? Eliminate the third party. 12 BROADBAND A speed test of broadband service through the years. 14 MOBILE Phone network could improve weather alerts. Commentary 18 CYBEREYE To help manage risk, move to the cloud, automate monitoring. 19 INTERNAUT Analytics: the perfect investment for a tight budget. 34 EMERGING TECH New York City enlists data analytics in its war on crime. Features 22 GEOSPATIAL How LIDAR is reshaping public mapping, geospatial data Advances in optical tech, scanning and GIS tech have revolutionized mapping in government. 27 WIRELESS BROADBAND Navy tests 4G LTE net for ship-to-ship network NAVAIR pilot lets personnel share voice, text and video data. 29 BIG DATA Analytics: Peering into the future (and past and present) Local governments are using analytics to cut traffic and ID criminal hotspots. 31 TELECOM Florida city flips switch on new network, new opportunities How Boynton Beach built a new network on a recession- hardened budget. 5 ways to find out what social media followers are trying to tell you The Federal Social Media Community of Practice has recommended a set of metrics for agencies to measure how well their social media projects are performing against goals. Here are 5 metrics: 1. Community size. Begin to chart size and growth of your social media com- munity using analytics tools o ered by the main social media platforms. Google Analytics, can measure the depth of an agency s following by tracking how much time visitors spend on a site. 2. Direct engagement. Agencies can measure user satisfaction by collecting data on how users respond to ques- tions answered through social media. Tools such as Hootsuite, Google + s Ripples and Facebook Insights can be used to identify what the social media community values. 3. Loyalty measures. Google Analytics and similar social media tools can be used to track how many community members are returning to websites via which social media channels. 4. Citizen experience. A number of free tools are available to collect basic sentiment analysis. A number of paid tools also are being used by federal agencies, including Topsy and Radi- an6, which o er analysis of trends the user community values. 5. Campaigns. The use of activities such as a Twitter Townhall or Google Hangout can be used to analyze com- munity responsiveness to specific programs and agency tactics. --- GCN Sta GCN APRIL 2013 • GCN.COM 3 22 APRIL 2013