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GCN : June 2013
6% Computer software Over the past few years several suc- cessful e-mail migrations have given federal program managers and industry experts a better understanding of the processes and technology needed to move e-mail to the cloud. Still, each mi- gration offers its own unique challenges. For instance, the National Archive and Records Administration's recent transi- tion of 4,500 e-mail users to Google Apps for Government required complex systems integration work, linking three cloud infrastructures to accommodate NARA's messaging, mobility and re- cords management requirements. "The unique thing here was the systems integration requirement where we integrated three clouds together," said Steve Kousen, partner and vice- president of federal engineering and cloud computing services at Unisys, the primary contractor on the project. NARA and Unisys worked with other partners to link Google Apps for Government's messaging and collabo- ration services to Exchange My Mail, a provider of BlackBerry hosting services; and ZL Technologies, which offers a cloud-based records management solu- tion. ZL Technologies' Uni ed Archive suite supports Defense Department 5015 certi cation for records manage- ment, a key NARA requirement. NARA of cials wanted cloud e- mail, calendaring, contacts, and co- authoring and editing of documents within Google, Kousen said. And they wanted BlackBerry handheld devices and smart phones to connect with Google Apps. Putting the BlackBerry services in the cloud frees the agency from maintaining BlackBerry Enterprise Servers on premise. The complex integration issues at NARA required building collaborative teams consisting of subject matter experts from the agency and Unisys, Kousen said. As the keeper of the nation's records, NARA had a strong emphasis around the records management pieces as- sociated with e-mail and collaboration. The records management component requires special attention because of the compliance and regulatory issues related to archiving of records, Kousen noted. "First and foremost are the policies that have to be decided on with the con guration of records management systems," Kousen said. Regardless of the solution, managers have to decide what policies are they going to imple- ment and how -- for example, by roles, seniority or functions. Managers also have to determine how long they are going to keep records, which can vary depending on the different roles. In any case, managers will want to make sure user interaction with a cloud-based records management system is as seamless as possible. "The measure of care you take around designing the integration pieces is very critical," Kousen said. • How to provide your agency 3 different clouds BY RUTRELL YASIN 10 GCN JUNE 2013 • GCN.COM [BrieFing] Which sectors suffer the most ID breaches? 36% Healthcare 13% Government 9% Accounting 3% Community and nonprofit 3% Computer hardware 6% Financial 6% Information technology 4% Telecom Data breaches in the global health care, educa- tion and government sectors accounted for 65 percent of all identities breached in 2012, according to Symantic's recent Internet Security Threat Report. Symantec also reported that in 2012 the overall number of data breaches decreased and the average number of identities stolen was down, compared with 2011, which saw massive breaches by Anonymous and LulzSec.