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GCN : July 2013
IS YOUR ORGANIZATION asking the right questions when planning for the cloud? If not, progress can be slowed as you work to integrate mul- tiple externally hosted IT ser- vices. Lately, cloud solutions have not been expanding as rapidly within the federal as they have in other sectors, and one reason might be failure to deal with important questions upfront when evaluating how cloud services will be inte- grated. Here are a set of often overlooked questions that can help agencies establish a true enterprisewide plan for how to tap into a wide range of on- demand services. It s often the failure to ask these basic ques- tions that gets organizations into trouble down the road. Does the agency have the right rules in place? Decisions on data owner- ship and authorized access apply to any system and are not unique to cloud. But when multiple cloud providers are part of the mix, rules need to be very specific and formal. A large systems integrator can often help agencies set formal rules. There should be rules governing who is authorized to purchase a cloud service or seat license to understanding what service-level agreements (SLAs) need to be requested. There should also be a frame- work for how service levels are monitored and enforced, whether by the agency itself or via a third-party subscrip- tion with companies such as OVERLOOKED QUESTIONS TO ASK BEFORE JUMPING INTO THE CLOUD INTERNAUT BY SHAWN McCARTHY GCN JULY 2013 • GCN.COM 15 Rackspace and LogicMonitor that can handle those duties for the enterprise. How do the agency s rules on data centers apply to the cloud provider? Agency rules on firewall and router configuration settings, authorized ports for connections and packet monitoring will a ect bring- ing cloud-based services into the enterprise. If rules cannot transfer, is that a deal breaker? Or can you work around the limits of the provider s system? GFI Cloud s management console o ers configuration monitor- ing and management. The console helps streamline IT operations by o ering patch management and other auto- mated security services via a single platform. How will cloud services be integrated into the enter- prise? Even the most basic cloud services -- e-mail, for example -- can t be treated as stand- alone solutions. Decisions must be made about how other applications interact with the service. With e-mail, case management solutions or shared calendars may need to interact with the cloud provider s system. Consider the following questions: • Will system interactions be done via application pro- gramming interfaces, or will most data be imported into a shared datamart, perhaps via XML exchanges? • How will user profiles be set up to manage access control, read and write permissions and more? Existing identity management tools include Hewlett Packard s Unified Profile solution and the System for Cross-domain Identity Management. • How will trouble ticketing be handled when issues ex- tend beyond the scope of just the government s own net- works? Will end users need to interact with the help desks of multiple service providers, or will a central resource be used to coordinate all tickets, acting as an interface to the help desks of individual cloud providers? A central resource that helps with ticket coordi- nation is preferable to most end users, but it can be an added layer of expense. • Can all cloud services be o ered in a way that lets employees take advantage of centralized resources such as data analytics tools, reporting, and knowledge management systems? This can get complicated, because the analytics tools need to send queries and cull data from multiple systems. Both IBM and the SAS Institute are masters in this domain, and they can help set up analyt- ics tools capable of reach- ing across multiple cloud services. The set of questions listed here are important, but there are many others. The Federal CIO Council has established committees to handle many of these issues. It s worth monitoring their reports to see how others have dealt with these tough integration issues. One popular idea today is "everything as a service," which is often mistaken for current o erings such as soft- ware or platform as a service. That view can also distract managers from focusing on parts of the cloud that war- rant attention before a high functioning cloud environ- ment can be built. Agencies really do need a robust service-oriented archi- tecture in place before cloud can gain traction. Asking the types of questions listed here will help organizations move down that path. • --- Shawn McCarthy is research director for IDC Government Insights. Even the most basic cloud services -- e-mail, for example -- can't be treated as stand-alone solutions.