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GCN : August 2013
EDITOR'S DESK BY PAUL MCCLOSKEY HOW TO REACH THE STAFF You can reach staff members of 1105 Government Information Group. A list of staff members can be found online at www.gcn. com. Go to Contact GCN andclick on GCN Editors, Writers, Staff and Beats. Staff members of the 1105 Government Information Group can also be reached by e-mail, phone, fax or mail.E- MAIL: To e-mail staff members, please use the naming convention of rst initial followed by their last name @1105govinfo.com. So John Smith would be email@example.com. PHONE OR FAX: The switchboard is open weekdays 8:30 a.m. to 5:30 p.m. Eastern time. After 5:30 p.m. you will be directed to individual extensions. VIENNA OFFICE: (703) 876-5100; Fax (703) 876-5059. 8609 Westwood Center Drive, Suite 500, Vienna, VA 22182-2215. CORPORATE OFFICE: (weekdays, 8:30 a.m. -- 5:30 p.m. PT) Telephone 818-814-5200; Fax 818-734-1522 9201 Oakdale Avenue, Suite 101, Chatsworth, CA 91311 EDITORIAL INQUIRIES: Go to gcn.com/pressroom REPRINTS: For all editorial and advertising reprints of 100 copies or more,and digital (Web-based) reprints, contact PARS International, Phone (212) 221-9195, E-mail: 1105reprints@ parsintl.com/QuickQuote.asp EDITORIAL STAFF EDITOR-IN-CHIEF PAUL McCLOSKEY EXECUTIVE EDITOR SUSAN MILLER EDITOR AT LARGE KEVIN MCCANEY EDITORS/WRITERS MANAGING EDITOR ONLINE HEATHER KULDELL SENIOR EDITOR RUTRELL YASIN GCN LAB DIRECTOR JOHN BREEDEN II SENIOR WRITER WILLIAM JACKSON CONTRIBUTING WRITERS MICHAEL DACONTA, KATHLEEN HICKEY, PATRICK MARSHALL, SHAWN MCCARTHY, EDITORIAL/ONLINE PRODUCTION CREATIVE DIRECTOR JEFF LANGKAU ASSISTANT DRAGUTIN CVIJANOVIC ART DIRECTOR SENIOR WEB BISWARUP DESIGNERS BHATTACHARJEE MARTIN PEACE PRESIDENT & CHIEF ANNE A. ARMSTRONG CONTENT OFFICER CHIEF OPERATING ABRAHAM M. LANGER OFFICER SENIOR VICE PRESIDENT JENNIFER WEISS & GROUP PUBLISHER VICE PRESIDENT, CARMEL McDONAGH MARKETING PRESIDENT & CHIEF NEAL VITALE EXECUTIVE OFFICER SENIOR VICE RICHARD VITALE PRESIDENT & CHIEF FINANCIAL OFFICER EXECUTIVE MICHAEL J. VALENTI VICE PRESIDENT VICE PRESIDENT, CHRISTOPHER M. COATE FINANCE & ADMINISTRATION VICE PRESIDENT, ERIK A. LINDGREN INFORMATION TECHNOLOGY & APPLICATION DEVELOPMENT VICE PRESIDENT, DAVID F. MYERS EVENT OPERATIONS CHAIRMAN OF JEFFREY S. KLEIN THE BOARD www.gcn.com Volume 32 Issue 8 The shift to texting as the way the nation conducts much of its person-to-person communica- tion has produced a number of popular services, from the ability to alert the public to the location of food and shelter during emer- gencies to a program to send expectant mothers important health care reminders. Now the FCC is putting on a major push to have the nation's 911 call centers equipped to receive text messages. But while the ability of a government to text the public has shown to be beneficial, the public does not seem to have the same enthusiasm for using the technology to engage gov- ernment. Durham, N.C. , which has moved its 911 emergency call center operations to the cloud and is equipped with text-to-911 technology from Verizon, has received just three texts in the last two years, ac- cording to our story in this issue of GCN by senior writer William Jackson. The reason? It takes longer than a voice call, and "nobody is going to text for a heart attack," Jackson was told. True, but there may be other factors involved in the slow uptake, and they may have more to do with the importance of having all the players in the next generation 911 supply chain -- including the telephone carriers, the network and infrastruc- ture providers, the call center operators and the public -- all in sync on the need and benefit of providing the service. In this situation, texting's overall popularity is way out in front of the economic complexi- ties of putting the infrastructure in place to handle IP-based 911 services. Texting went viral, but building out the platforms has followed a more traditional path that requires working out a convergence of public-sector and business interests. The same conditions apply in another major public-sector project we feature this month: the emergence of new "sense and avoid" technologies that would allow civilian drones to travel safely through domestic airspace. The use of drones is wide- spread in the war theaters of Afghanistan and Pakistan, and in the domestic arena they have al- ready been tested successfully by police departments for criminal surveillance and by environmen- tal agencies to survey forests. But while the technology to navigate unmanned aircraft systems has arrived, broad adoption awaits integrating the interests of policy makers, plan- ners and infrastructure service providers. "We know we can technically do it," one researcher told GCN. "The question is whether we can do it within all of the other constraints." In these and similar cases where a hot technology is being adopted, it's not if the technol- ogy will be integrated, it's when. In the public sector that could mean years or even decades, but it certainly means hurry up and wait. Then only the public can decide whether it's been time well spent. • WITH HOT TECH, IT'S OFTEN HURRY UP AND WAIT 4 GCN AUGUST 2013 • GCN.COM GCN (ISSN 0738-4300) is published monthly by 1105 Media, Inc., 9201 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998, and at additional mailing of ces. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates payable in U.S. funds for non-quali ed subscribers are: U.S. $125.00, International $165.00. Subscription inquiries, back issue requests, and address changes: Mail to: GCN, P.O. Box 2166, Skokie, IL 60076-7866, call (866) 293-3194, outside U.S. (847) 763-9560; fax (847) 763-9564 or email GCNmag@1105service.com. POSTMASTER: Send address changes to GCN, P.O. Box 2166, Skokie, IL 60076-7866. Canada Publications Mail Agree- ment No: 40612608. Return Undeliverable Canadian Addresses to Circulation Dept. or XPO Returns: P.O. Box 201, Richmond Hill, ON L4B 4R5, Canada. GCN SoMe: REACH US ON SOCIAL MEDIA gcn.com/twitter gcn.com/linkedin gcn.com/facebook gcn.com/googleplus LET'S CONNECT! GCN uses Twitter to keep you informed of new case studies, product information and expert opinions on how to choose technology in the public sector. Follow us by June 30, 2013 and we'll pick one lucky follower to win an Xbox 360 with Kinect. Learn more at GCN.com/followGCNtech.