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GCN : September 2013
Every federal agency handles service level agreements differently based on each organization's unique require- ments. But is there a way for the gov- ernment to offer a standard approach to SLAs for cloud computing that can be applied across agencies similar to what is being done with the Federal Risk and Authorization Management Program? A FedRAMP-style approach for SLAs would help both industry and agen- cies maximize the cost ef ciencies and bene ts of cloud computing and com- modity IT, according to Keith Trippie, executive director for the Homeland Security Department's Enterprise Sys- tem Development Of ce. DHS established SLAs for new data centers that were being designed in the mid-2000s, but those were not at a granular enough level to address the various private cloud services the agency wanted to implement, Trippie said during a webinar on cloud migra- tion. DHS of cials added a set of SLAs and targets -- based on best practices -- that they wanted for each of the particular sets of services. However, Trippie said he could guar- antee that if DHS of cials took those SLAs to the Justice Department or Cen- sus Bureau or any other agency, folks there would do SLAs differently. Maybe, he said, it's time to raise the standards and offer a FedRAMP approach. "Some have suggested a Fe- dRAMP-like model might help [for FLAs], which is an interesting idea," Mark Day, acting deputy assistant commissioner for the General Services Administration's Of ce of Integrated Technology Services, wrote in an email. However, "in the FedRAMP model, the effort had an advantage of a discrete set of standards that [the National Do agencies need a FedRAMP for cloud SLAs? BY RUTRELL YASIN GCN SEPTEMBER 2013 • GCN.COM 11 Connecting the Satellite Industry > For a complete list of Media Sponsors, visit www.satconexpo.com November 13-14, 2013 Javits Convention Center New York, NY www.satconexpo.com End-users: Register NOW for your FREE CONFERENCE PASS* Use VIP Code CCE22 when registering at www.satconexpo.com At SATCON, you stand at the crossroads of innovation and communication. Thousands of attendees and exhibitors alike participate in the ever-changing conversation surrounding content management, distribution and delivery. For complete event information, visit www.satconexpo.com. *All government and military professionals are quali ed end-users. Other quali ed end-users are de ned as those who are currently employed by a broadcast/media/entertainment rm, telco, or a private sector company that uses information and communications technology (ICT) or media equipment and services, but does not sell these products, services, integration or consulting. See www.satconexpo.com for full details. FEATURED AT: The Satellite Communications Conference & Expo SUPPORTING SPONSORS SILVER SPONSOR GOLD SPONSOR MEDIA SPONSOR Institute of Standards and Technology] published," he said. "That level of standards does not currently exist for SLAs." Still, GSA is "interested in any- thing which will bene t our customers and help them achieve greater cost savings and ef ciencies in successful transition to the cloud environment," he said. NIST has released the U.S. Cloud Computing Technology Roadmap, Vol- ume 1, which acknowledged the need for consistent technical speci cations and practical SLAs, and more recently, NIST submitted a whitepaper on SLAs to the International Standard Organiza- tion's SC38 group. •