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GCN : October 2013
GCN OCTOBER 2013 • GCN.COM 21 Water Act s 40th anniversary on Oct. 18, 2012; after its first month, it often had more than 1,000 users a day. Self-Service Logon Remote Proofing Defense Manpower Data Center The Defense Department was looking for an identity authentication method to provide access to both Veterans A airs and Defense department websites for service members and their families unable to use the Common Access Card. O cials decided that a single logon credential would be both convenient for users and reduce the costs of duplicate ID processes. With the new system, called DS Logon, DOD and VA self-service websites no longer had to create stand-alone credentials or dedi- cate resources to support those credentials. The new credential also reduced "password fatigue" for users having to manage multiple credentials. And it saved money, producing 51 percent cost savings in credential distribu- tion to service members, their families and veterans and increasing the performance and speed of Web transactions. With over 2.5 mil- lion active credentials, the project produced $15 million in savings has had a growth rate of over 10 percent quarterly. Medicare.gov Responsive Design Centers for Medicare and Medicaid Services In March, media outlets reported that worldwide sales of smart phones and tablets exceeded PC sales for the first time. For CMS, whose mission depends on keeping 47 million beneficiaries invested in their own health care, it underscored the need for open data and an any-place, any-device strategy for health information. Two projects took big strides in that direction. The first, a citizen- centric redesign of Medicare.gov, upgraded the information architecture, navigation and look and feel of the website using responsive Web design principles and providing content to any user device. A second project, Assets. CMS.gov, gave the agency a reusable frame- work for Web services, 508-compliant code libraries and style guides. Both initiatives began with the redesign of the Medicare.gov website, which aimed at creating a lightweight, more user-centric interface and tapping the same data and code base regardless of the device. A cen- tral repository was also created to store all resource files for the open source community. With an estimated $9.50 in savings for each self-service inquiry and continued increases in website use from both mobile and desktop users, CMS expects to save at least $19 mil- lion in costs for 2012 alone. THE VIRTUAL PUBLIC SECTOR SPONSORED BY: research Report visit: www.GCN.com/2013VirtPubSector Virtualization: The shape of things to come Desktop Virtualization: Agencies get the concept Server virtualization: Success breeds success Storage Virtualization: Making Growth Manageable Virtualization: Not business as usual TOPICS INCLUDE