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GCN : October 2013
22 GCN OCTOBER 2013 • GCN.COM Automated Secure Alarm Protocol City of Richmond, Va., Department of IT In the world of emergency services, call center operators are required to answer 911 calls first, but giving those 911 calls priority can delay the hand-o to responders when a call comes in from an alarm monitoring company. The city of Richmond, Va., in partnership with York County, Va., and working with alarm firm Vec- tor Security, helped develop the Automated Secure Alarm Protocol, a new alarm interface, to solve this problem. Developing a custom data exchange tem- plate and using message broker technology conforming to XML and National Information Exchange Model standards, the system has cut down on the number of calls between alarm monitoring companies and 911 centers. All electronic exchanges have been free of errors, and in at least four cases, when the police arrived on the scene of a burglar alarm that was delivered to Richmond s 911 center via the data exchange, they found the perpe- trator still on the premises. Cloud-based E-mail National Archives and Records Administration Few agencies are more steeped in tradi- tion than the National Archives and Records Administration. That s why a project it under- ook last year to move to a cloud-based e-mail and collaboration system has been more disruptive -- and tranformative -- than most. Responding to a 2011 Presidential memo on government records management, NARA had a broad set of requirements to meet that included cloud e-mail functionality, mobile device management and support in addition to robust archiving and records management capabilities. One of the unique technology aspects of the project was the integration of multiple clouds into a single system present- ing a unified solution to the end user. Ultimately, the agency gained a state- of-the-art suite of e-mail, collaboration, archiving and records management with full search capabilities and seamless integration with NARA s authentication system. The solution is 100 percent cloud-based, built on open standards, with 99.9 percent up-time. Theater Requirements Generation Tool Defense Department, Expedition- ary Business Operations In the early days of the Afghan war, a heavy reliance on cash flooded the theater with U.S. currency. In an e ort to get cash o the bat- tlefield, the O ce of the Deputy Chief Man- agement O cer worked with the Army to develop a set of business intelligence tools to tackle the problem, which has led to a focus on proactive management of theater assets. The Theater Requirements Generation Tool helps create accurate requirements through the use of checklists and drop-down menus. TRGT also ensures that o ces "articulate their requirements," and that new require- ments are properly validated. Since October 2012, TRGT has improved visibility of more than 1,900 requirements with a combined value of $6.7 billion, according to the o ce. A second tool, the Theater Requirements, Contracts and Execution Reconciliation, is a dashboard designed for tracking con- tract data. TRCER aggregates contract and financial data to help track expenditures and obligations and support better decision-mak- ing, according to the o ce, which estimated the tool led to more than $110 milion in cost savings in fiscal year 2012. A third tool, the Acquisition Common Operating Picture, helps track the status of construction and other contract actions across the Afghan theater. Altogether, the business intell tools have led to the improved visibility of billions of dollars and millions in cost savings, says DOD. 10. FinCEN-Bank Secrecy Act IT Modernization Treasury Department The health of the economy depends on the ability of the government to deter crime on the nation s financial networks. A key piece of that strategy is the Bank Security Act (BSA) Electronic Filing System, which supports the electronic filing of reports over the Finan- cial Crimes Enforcement Network (FinCEN) via a secure network. In the last year, the BSA IT modernization program established an enterprisewide information manage- ment and analysis system that lets law enforcement and regulatory agencies search millions of records, flag potential violations and analyze trends in a fraction of the time. The enhanced tools are expected to result in improved detection of financial crimes and new patterns of criminal behavior. Moreover, the upgrade helps improve the analytical features of the network. FinCEN now provides a "one stop shop" for users to access FinCEN data and applications via the FinCEN Portal; uses modern Web technologies to support sophisticated searching via FinCEN query; and streamlines the financial filing process via new FinCEN reports. GCNAWARDS Honorable mentions The following five projects were also recognized by the judges, who awarded them honorable mentions for IT achievement: IRS Enterprise Storage Services Internal Revenue Service CountyClick311 Citizen Service Request System Prince George's County, Md. Biometric Matching of a National Security System Using 10-Print Matching Homeland Security Department Corridor Internal Professional Networking Service State Department InterAct's Law Enforcement Data Delivery System U.S. Fish and Wildlife Service