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GCN : December 2013
directed to one of the two points of pres- ence in Huntsville or Montgomery. From there the call will be routed to the ap- propriate PSAP. The routing function is provided by Bandwidth. The appropriate PSAP is determined by location informa- tion that is forwarded by the carrier along with the call. This information also is for- warded to the PSAP and displayed on a console when the call is received. Why is Alabama putting itself out on the edge of Next Generation 911 ser- vice? "This is something we take a lot of pride in," Jackson said. "911 and foot- ball are two things in this state we take passionately." The state has a history of leadership in 911 services, claiming the nation's first 911 call in 1968 over a local system in the town of Haleyville, just a month after AT&T announced designation of 911 as a national emergency number and two weeks before AT&T implemented its first 911 system in Indiana. More than 40 years later, the state's circuit-switched copper-wire system was struggling to keep up with telecom ad- vances that included wireless mobile phones and Voice over IP. "We've put on Band-Aid after Band-Aid," Jackson said. To provide a comprehensive fix, Ala- bama applied for 911 improvement grants in 2009 under a $40 million program through the Transportation and Com- merce departments. Cost was estimated at $460,000 for two routers and about $1.4 million to build out last-mile connections to each of the 115 answering points for a total cost of $1.9 million. The state received $950,000 in federal grants and committed another $950,000 of its own money, large- ly from a fund established originally to im- prove wireless 911 capabilities. Work on the system began in June 2012. Wireless traffic is being moved onto the new system in Phase 1 because it accounts for the majority of emergency ONLINE REPORT SPONSORED BY: MOBILE STRATEGIES TO LEARN MORE, VISIT: GCN.COM/2013MOBILESTRATEGIES NT: FOUR STEPS TO GETTING IT RIGHT OBILE SECURITY? MOBILITY: CONNECTING WITH CONSTITUENTS : HOW TO ZERO IN ON PERFORMANCE BUILDING AN AGENCY APP STORE Special Report MOBILE DEVELOPME WHAT'S NEXT FOR M THE OTHER SIDE OF M MEASURING MOBILE: MOBILE PLAYBOOK: B T A Y T M G "911 and football are two things in this state we take passionately." -- JASON JACKSON, ALABAMA 911 BOARD GCN DECEMBER 2012 • GCN.COM 27