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GCN : January 2014
optional art here, if available 28 ANALYTICS How Sacramento made sense of smart grid data The municipal utility upgraded with smart technology, but then needed a way to understand its data. 30 SOFTWARE AS A SERVICE N.J. town takes the taxing out of tax collection Red Bank saved time and money by moving its tax-lien auction online. Commentary 12 CYBEREYE Scoring cybersecurity hits and misses 13 REALITY CHECK 7 ways to leverage your data in the cloud 34 EMERGING TECH How to make smart building smarter -- and cheaper Briefing 4 CLOUD Will Amazon WorkSpaces spark demand for desktop as a service? 7 MOBILE SECURITY Voice biometrics vie for mobile ID role 8 DRONES Integration concerns keep drones grounded 9 BIG DATA IBM sets up Watson software in developers' cloud. Stay tuned. Features 18 IT FORECAST What's ahead for government IT? Emerging tech is redefining the government enterprise. 26 COMPLIANCE TECH A security compliance jacknife The Postal Service finds a tool combining security, compliance and incident response. GCN JANUARY 2014 • GCN.COM 3 18 JANUARY 2014 HOW TO REACH THE STAFF You can reach staff members of 1105 Government Information Group. A list of staff members can be found online at www.gcn.com. Go to Contact GCN and click on GCN Editors, Writers, Staff and Beats. E-MAIL: To e-mail staff members, please use the naming convention of rst initial followed by their last name @1105media.com. So John Smith would be email@example.com. PHONE OR FAX: The switchboard is open weekdays 8:30 a.m. to 5:30 p.m. Eastern time. After 5:30 p.m. you will be directed to individual extensions. VIENNA OFFICE: (703) 876-5100; Fax (703) 876-5059. 8609 Westwood Center Drive, Suite 500, Vienna, VA 22182-2215. CORPORATE OFFICE: (weekdays, 8:30 a.m. -- 5:30 p.m. PT) Telephone 818-814-5200; Fax 818-734-1522 9201 Oakdale Avenue, Suite 101, Chatsworth, CA 91311 REPRINTS: For all editorial and advertising reprints of 100 copies or more,and digital (Web-based) reprints, contact PARS International, Phone (212) 221-9195, E-mail: 1105reprints@ parsintl.com/QuickQuote.asp EDITORIAL STAFF EDITOR-IN-CHIEF PAUL McCLOSKEY EXECUTIVE EDITOR SUSAN MILLER MANAGING EDITOR ONLINE HEATHER KULDELL CONTRIBUTING WRITERS JOHN BREEDEN II, MICHAEL DACONTA, KATHLEEN HICKEY, WILLIAM JACKSON, PATRICK MARSHALL, SHAWN MCCARTHY, RUTRELL YASIN EDITORIAL/ONLINE PRODUCTION CREATIVE DIRECTOR JEFF LANGKAU ASSISTANT DRAGUTIN CVIJANOVIC ART DIRECTOR SENIOR WEB BISWARUP DESIGNERS BHATTACHARJEE MARTIN PEACE PRESIDENT JAMES CAUSEY CHIEF CONTENT ANNE A. ARMSTRONG OFFICER CHIEF REVENUE WENDY LaDUKE OFFICER CHIEF MARKETING CARMEL McDONAGH OFFICER PRESIDENT & CHIEF NEAL VITALE EXECUTIVE OFFICER SENIOR VICE RICHARD VITALE PRESIDENT & CHIEF FINANCIAL OFFICER EXECUTIVE MICHAEL J. VALENTI VICE PRESIDENT VICE PRESIDENT, CHRISTOPHER M. COATES FINANCE & ADMINISTRATION VICE PRESIDENT, ERIK A. LINDGREN INFORMATION TECHNOLOGY & APPLICATION DEVELOPMENT VICE PRESIDENT, DAVID F. MYERS EVENT OPERATIONS CHAIRMAN OF JEFFREY S. KLEIN THE BOARD www.gcn.com Volume 33 Issue 1 Inside GCN (ISSN 0738-4300) is published 11 times a year, monthly except Dec by 1105 Media, Inc., 9201 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998, and at additional mailing of ces. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates payable in U.S. funds for non-quali ed subscribers are: U.S. $125.00, International $165.00. Subscription inquiries, back issue requests, and address changes: Mail to: GCN, P.O. Box 2166, Skokie, IL 60076-7866, call (866) 293-3194, outside U.S. (847) 763-9560; fax (847) 763-9564 or email GCNmag@1105service.com. POSTMASTER: Send address changes to GCN, P.O. Box 2166, Skokie, IL 60076-7866. Canada Publications Mail Agreement No: 40612608. Return Undeliverable Canadian Addresses to Circulation Dept. or XPO Returns: P.O. Box 201, Richmond Hill, ON L4B 4R5, Canada.