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GCN : July 2014
Special Report SOLUTIONS FOR COLLABORATIVE GOVERNMENT ONLINE REPORT SPONSORED BY: TOPICS INCLUDE: THE RISE OF ENTERPRISE COLLABORATION MOBILE MATTERS, BUT IT NEEDS THOUGHT PUTTING COLLABORATION INTO THE CLOUD WITH COLLABORATION, CHANGE MUST BE MANAGED FIVE KEYS TO COLLABORATION TO LEARN MORE, VISIT: GCN.COM/2014COLLABORATIVESOLUTIONS also avail themselves of backup and recov- ery systems. Shaun Golden, Monmouth County's sheriff, said the center is the largest such facility in New Jersey. It has enough capac- ity to support all 53 municipalities in the county and was designed to accommodate 35 percent population growth. Monmouth has a population of 629,384, according to the 2012 census. The center is the latest illustration of a new model in public safety networks. Ju- risdictions that can scale their IT systems offer a technical and financial solution for areas that can't afford to maintain their own, redundant services. Monmouth's Public Safety Center uses a hub and spoke network topology to pro- vide shared services. The network hub, which resides at the center, uses Cisco Sys- tems switches and firewalls. Golden said 138 virtual private network tunnels link remote agencies to the network core and the facility's centralized resources. The center offers its resources on a fee- for-service basis. Customers pay a monthly charge, which covers maintenance servic- es and 24/7 help desk access. The level of support is tiered, with different fees apply- ing to different service levels. When a shared services arrangement is negotiated with a town, Monmouth sends out radio systems and IT technicians to evaluate the jurisdiction's equipment needs and to assess what changes need to take place before implementation, Gold- en said. For example, some public safety agencies operate antiquated base stations that must be converted because they won't work with the county's software. THE CASE FOR CONSOLIDATION The opening of the new 45,000 square foot center - 10 times the size of the coun- ty's previous public safety facility -- in- tersects with some of local governments' critical needs. Budget-conscious agencies, questioning the efficiency of maintaining their own systems when similar services might be available just across the county line, are looking to economize on IT and communications. Monmouth's public safety center pro- vides such jurisdictions a range of solu- tions to tap into, including CAD and re- cords management systems from Spillman Technologies, a 700 MHz Motorola trunk radio system and EMC storage. For small nearby towns and jurisdic- tions, those technologies are otherwise out of reach, both physically and financially. "The main focus was shared services and consolidation," Golden said of the center. Golden noted that none of the county's local police departments have more than 90 officers and some employ only seven or eight. Shared services has become a com- pelling option for cash-strapped agencies attempting to juggle technologies as var- ied as CAD and records management on a limited budget. GCN JULY 2014 • GCN.COM 23