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GCN : August 2014
Sponsored Report By its very nature, much of government work depends on the ability of employees to collab- orate in some form or fashion. Un- til recently, the technology options for collaboration were limited. But that is quickly changing with the emergence of a new generation of online tools, and agencies are making the most of it. The rapid adoption of collabora- tion tools is being fueled, in part, by two related trends. First, gov- ernment's increased reliance on outsourced services and resources have created a pressing need to collaborate with external partners that did not exist just 10 years ago. Second, the rise of mobility solu- tions, which have freed employees from their reliance on the desktops, has fostered a whole new market for "on the go" collaboration. According to a new survey by the 1105 Public Sector Media Group, 80 percent of agencies will be using online collaboration tools by 2016, compared to less than 30 percent in 2009, for an annual growth rate of 17.3 percent over that seven year period. Agencies across the board are clear about why they are buying these tools. More than 70 percent of respondents, for example, said the tools both make it easier to share knowledge within and out- side organizations and to facili- tate the quicker dissemination of information. Additionally, just less than 50 percent said online collabora- tion tools will help them reduce operating or capital expenditures. Perhaps surprisingly, only slightly more than a third thought such tools would help agencies be- come more innovative, and less than a quarter that it would make work more satisfying. Other motivating factors vary from agency to agency. State and local agency respondents, for example, were signi cantly more interested in improving citizen or customer service through the use of collaboration tools. Meanwhile, self-described "progressive" agen- cies in government are looking for the extended reach, improved effectiveness, increased worker satisfaction and the real-time com- munication the tools can provide. Although the market is dramati- cally different from what it was just a few years ago, the nature of col- laboration itself has not changed, experts say. At the end of the day, according to TJ Keitt, a senior analyst at For- rester Research Inc., it's still about individuals having purposeful inter- actions with each other. However, as the capabilities of such tools have expanded, organizations in- creasingly have become interested in having a way to nd the right person to help solve problems. Increasingly, organizations are looking to the tools to improve col- laboration with outside partners. For example, collaboration with outside consultants and contractors is ex- pected to increase from 52 percent on average to just under 70 percent over the next two years. • FULL REPORT ONLINE, Go to GCN.com/2014GovernmentCloud Security misperceptions give way as tools get traction Organizational tweaks can supercharge collaboration Agencies are outgrowing old-school tools When it comes to collaboration, cloud is king Other Government Cloud Research Report Articles GOVERNMENT CLOUD Collaboration proves key to mission success An upward trajectory % of employees who regularly use online collaboration tools in their jobs Source: 1105 Public Sector Media Group study 2009 2012 2014 2016 29% 46% 66% 80%