by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.
the page around when zoomed in by dragging it.
the zoom using the slider on the top right.
by clicking on the zoomed-in page.
by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues respectively.
by clicking on thumbnails to select pages, and then press the print button.
this publication and page.
displays a table of sections with thumbnails and descriptions.
displays thumbnails of every page in the issue. Click on a page to jump.
allows you to browse through every available issue.
GCN : August 2014
CLOUD COMPUTING Milwaukee County in eastern Wisconsin provides services to its 955,000 residents ranging from maintaining General Mitchell Inter- national Airport, managing the Milwau- kee County Zoo, and operating a city's standard services, from law enforcement to trash collection. But despite the size of its infrastruc- ture, the county's technology backbone was aging and not interconnected. When county chief technology officer Nicholas Wojciechowski arrived over two years ago, he was surprised about basic ser- vices the jurisdiction lacked. Milwaukee had standardized on Lotus Notes for email and Domino databases for keeping track of contacts. It was also still maintaining PCs running Microsoft Windows XP. According to Wojciechow- ski, a pending technology refresh of the desktops provided a rare opportunity to also upgrade its backend systems. One of the more far-reaching options available to the county was to upgrade the backend completely, making use of software as a service where possible and eliminating the county's aging server- based infrastructure. Stuart McKee, Microsoft's chief tech- nology officer for state and local govern- ment, said cloud-based solutions like Mi- crosoft Office 365 are a good choice for municipal governments because all the backend IT is handled by the software provider, freeing up the agency to con- centrate on using tools to interact with users instead. "What agencies get with a cloud platform from Microsoft is Tier 1 func- tionality, including the technical staff, infrastructure, network distributed tech- nology and solutions with no need to maintain local resources," McKee said. As is the case with many large coun- ties, Milwaukee's workers use data that falls under regulations such as Health Insurance Portability and Accountability Act (HIPPA). Under the old system, data handling rules were maintained with third party programs that added complexity to an already strained system. When Office 365 was implemented, McKee said, many employees with special requirements re- ceived automated compliance updates. "HIPPA compliance is not always a one stop shop," McKee said. "But with FIPS 140-2 encryption of all data, as well as digital rights management built in, it makes compliance a lot easier." Yet even with automated protection in place for employees, Wojciechowski said he remained concerned that the transi- tion that might confuse users. To help alleviate those concerns, the county de- cided that older email data would simply not be migrated to the new system. Six months before the transition to Office 365, test accounts were set up for every employee who would use the new system. "We did it that way [so] we didn't have to deal with mail migration," Wojciechowski said. "This way we could deal with everything during the test pe- riod and be ready for a fresh rollout with no problems on day one." On the backend, the county has elimi- nated half a dozen servers that used to host services. Most XP systems have also been eliminated and upgraded. The county now maintains one server in its local IT department that houses a read- only archive of email collected under the older Notes platform. "We've been getting great feedback from users," he said. "My favorite one said that they were glad that the county was finally moving into the 21st century. That one made me really happy." • Milwaukee County took advantage of a technology refresh to leverage software as a service and scrap its aging server-based infrastructure SaaS helps county focus on constituents BY JOHN BREEDEN II One of the more far-reaching options available to the county was to upgrade the backend completely, making use of software as a service and eliminating its aging server infrastructure. GCN AUGUST 2014 • GCN.COM 29